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2025 Retirement Market Outlook
We think these trends will influence the U.S. retirement industry in 2025. What challenges and opportunities will they bring?
Consistent service. Consistently excellent. Year after year.
Our clients have consistently put us at the top of the pack in Chatham Partners' annual client satisfaction survey, which includes eight of the largest recordkeepers in the industry.1
#1 Overall Satisfaction
8 years in a row in Chatham Partners annual client satisfaction survey.
#1 Net Promoter Score
10 years in a row in Chatham Partners annual client satisfaction survey.
#1 Loyalty
5 years in a row in Chatham Partners annual client satisfaction survey.
Chatham Partners 2024 Client Satisfaction Survey. Chatham’s proprietary industry benchmark includes 6 major retirement industry providers.
1All references contained in this presentation to Net Promoter Score (NPS) or Net Promoter Methodology are governed by the following copyright disclaimer: © 2015 Satmetrix Systems, Inc. All rights reserved. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
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